Shipping policy

Gommers Candles Shipping Policy.

At Gommers Candles, we are committed to providing you with a smooth and pleasant shopping experience, including delivering your candles in the best possible condition. Here is our information regarding shipping and delivery:

1. Processing Times

All orders are processed within 1 to 3 business days. We do our best to ship your candles as quickly as possible. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods

Orders are shipped via partner carriers selected based on the destination country (standard delivery with tracking).

3. Shipping Fees

Shipping fees vary depending on the destination country. Free shipping is available starting from a certain amount, depending on your location. The exact fees will be displayed at checkout.

4. Order Tracking

Once your order has shipped, you will receive an email containing a tracking number. You can use this number to track the delivery of your package on the carrier's website.

5. Returns and Exchanges

If you receive a damaged product or wish to return your order for any other reason, please consult our return and exchange policy for more information. You can contact us directly with any questions regarding your shipment or to file a complaint.

6. Delivery Issues

We cannot be held responsible for any carrier-related delays. However, if your package does not arrive within the estimated timeframe or if you encounter a problem with the delivery, please contact us immediately. We will do our best to resolve the situation as quickly as possible.