General Terms and Conditions of Sale
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General Terms and Conditions of Sale
1. COMPANY INFORMATION
These General Terms and Conditions of Sale (GTC) are provided by Bougies Gommers, an artisanal candle manufacturing and sales company, whose registered office is located at Chaussée de Waterloo 994, 1180 Uccle, Belgium, registered under number BE0438579956
You can contact us:
• By email: support@bougiesgommers.com
• By phone: +32 02 375 34 38
2. SCOPE
These GTC apply to all product sales concluded on the website www.bougiesgommers.com. They are intended for consumers located in Belgium, the European Union countries, Switzerland, and the United Kingdom.
3. PRODUCTS AND AVAILABILITY
Our candles are handcrafted in Belgium. Each product is described and illustrated on our website as accurately as possible. However, slight variations in color or finish may occur.
As manufacturers, we do not run out of stock of our standard candles. However, certain specific products, such as glass containers, may be temporarily unavailable. Furthermore, due to high demand for certain colors during the winter and holiday seasons, production and delivery times may vary. We strive to keep you informed in real time of any changes to our shipping times.
Products are offered for sale subject to availability. In the event of unavailability after an order has been placed, we will inform you promptly and offer you either a refund or an exchange.
4. PRICES
The prices displayed on our website are in euros (€) and include VAT applicable under current legislation.
Shipping costs are indicated before the order is confirmed and may vary depending on the destination country.
5. ORDERS AND PAYMENT
• Placing an order: An order is confirmed after payment confirmation.
• Accepted payment methods: Bank card (Visa, Mastercard, etc.), PayPal, and other methods available on our website.
• Payment security: All transactions are secured via an SSL encryption protocol.
6. DELIVERY
To view our shipping policy, please refer to the dedicated document available here: Shipping Policy.
7. RIGHT OF WITHDRAWAL & RETURNS
To view our detailed return policy, please refer to the dedicated document available here: Return Policy.
8. WARRANTIES AND LIABILITIES
Our products are covered by the legal guarantee of conformity and the guarantee against hidden defects. We are not responsible for damage resulting from improper use of the products.
To ensure optimal and safe use of our candles, we have established detailed usage instructions (Instructions page). We recommend that customers refer to them before any use. These instructions are available on our website and provided with each product.
Our products are covered by the legal guarantee of conformity and the guarantee against hidden defects. We are not responsible for damage resulting from improper use of the products.
9. DISPUTES AND GOVERNING LAW
In the event of a dispute, an amicable solution will be sought as a priority. Failing this, the competent courts shall be those of the registered office of Bougies Gommers. The applicable law is Belgian law, subject to the mandatory provisions of the consumer's country of residence.
10. AMENDMENT OF THE GTC
We reserve the right to amend these GTC at any time. The new terms will apply to orders placed after they are published online.