Return policy

Gommers Candles Return Policy.

At Gommers Candles, customer satisfaction is our priority. If you wish to return a product, please read our detailed return policy below, which complies with the regulations in force in the European Zone, Switzerland, and the United Kingdom.

Right of Withdrawal

In accordance with applicable laws:

• Belgium & France: You have 14 days from the receipt of your order to exercise your right of withdrawal without having to justify your decision.

• United Kingdom: A 14-day period also applies in accordance with the Consumer Contracts Regulations.

• Switzerland: There is no legal obligation regarding the right of withdrawal. However, we voluntarily offer a 14-day period for the return of unused and undamaged products.

How to exercise your right of withdrawal?

1. Contact us at support@bougiesgommers.com to inform us of your return request.

2. Wait for a response from the support team.

3. Return the product within a maximum of 14 days after your notification.

Eligible Products and Exceptions

We accept the return of handcrafted candles under certain conditions:

Eligible products:

• Unused, unlit candles in perfect condition.

• Products returned in their original packaging, with all accessories included.

Exceptions (non-refundable):

• Personalized or custom-made candles created especially for you.

• Candles that have already been lit or damaged after receipt.

• Products purchased on sale or at a discounted price (except in the case of a defect).

For quality and hygiene reasons, our handcrafted candles are shipped with a security seal. Any product returned with a broken seal will not be eligible for a full refund.

Return Terms

Return conditions:

• The original packaging must be intact to ensure the product can be resold.

• Returns must be sent to Rue Auguste Beernaert 12, 1480 Tubize.

Return shipping costs:

• France and Belgium: Return shipping costs are borne by the customer, unless the product is defective.

• Switzerland and United Kingdom: Return shipping costs are borne by the customer, unless a specific agreement has been made or the product is defective.

Tip: We recommend using a tracked shipping method to prevent the package from being lost.

Refunds and Timelines

The refund will be issued within 14 days after receipt and validation of the return. The refund includes:

• The price of the returned product.

• Standard shipping costs (excluding any specific options chosen by the customer).

Please note: The refund may be delayed until the products have been recovered or until the customer provides proof of shipment.

Defective or Damaged Product?

If you receive a defective or damaged product, we undertake to:

• Offer you an exchange or a full refund.

• Cover the return shipping costs in the event of a non-compliant product.

Procedure:

1. Contact us with photos of the defective product within 24 hours of receipt.

2. We will guide you through the return or exchange process.

3. If you receive a damaged package, please notify us directly by providing photos. You may also refuse receipt of the package (only in the event of damage during delivery).

Contact and Support

Customer service: support@bougiesgommers.com

Telephone: (+32)023753438

Return address: Rue Auguste Beernaert 12, 1480 Tubize.

We remain at your disposal for any questions regarding your order or our return conditions.

Thank you for your trust!

Gommers Candles – Handcrafted candles made with passion.